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We understand that getting the support you need isn’t always the easiest task. Rather than make you wait, we aim to provide assistance along the way, even before replying. Please have a look at the information below in order to make this experience as smooth as possible.

Give us about 24 hours (48 on weekends)

We understand the importance of gathering information before making business decisions. Our support team will review your inquiry as soon as possible and send you an appropriate reply.

All communication via email

Once we’ve reviewed your support ticket, we will respond to you via email. You may reply directly. All subsequent correspondence that pertains to your initial ticket should remain in that email thread.

Getting started with Easy Digital Downloads

If you are just getting started with Easy Digital Downloads, be sure to have a look at our Getting Started documentation where we cover the basics of setting up a store. See documentation

Extensions & Themes documentation

If you are interested in working with one of our extensions or themes, browse the documentation to see if there are any articles dedicated specifically to your interests. See documentation